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Shipping and Return

Disclaimer: All shipments (including warranty replacements) are subject to 24hrs processing time.

Any & all orders placed after 8AM PST will NOT ship until the next business day.

Shipping Locations: We proudly ship to all countries, except for the following:

Russia, Iran, Sudan, Cuba, Syria, North Korea and Uganda. 

Location: Shipping Warehouse: Expected Shipping Time:
USA US Warehouse Up to 7 Business Days
International/Overseas US or China Warehouse
Up to 30 Business Days

Shipping Options:

Expedited Shipping

Free Standard Shipping

Low-Cost Shipping

Expedited Shipping to the contiguous
USA is optional during checkout.

Most orders over $149 qualify for Free
Shipping to the contiguous USA.

Most orders over $299 qualify for Free
Shipping to Canada

If your order doesn't qualify for free shipping,
you may review alternative shipping options
during checkout.

1-3 Business Days 1-7 Business Days 1-14 Business Days

Orders placed after 12 pm will ship the
next business day (excluding holidays).

Orders placed after 12 pm will ship the
next business day (excluding holidays).

Orders placed after 12 pm will
ship the next business day
(excluding holidays).

Shipping Costs:

Shipping costs are calculated by accounting for multiple factors, including price, weight, shipping distance, etc.

Customers are responsible for all customs fees & costs.

Customers may utilize the Shipping Calculator Tool via our Teslong website (Cart section) to estimate shipping options & costs.

All domestic (US) orders over $149 qualify for free standard shipping!

United States

We ship nationwide across the contiguous (lower 48) states, as well as Alaska, Hawaii, Puerto Rico, and other US territories.


Please be advised that customers are responsible for all customs fees & costs.

We ship most international packages via UPS, Fedex, or DHL. All associated shipping fees are calculated on a combined basis of weight, value (for insurance purposes), and the final destination. Some orders may be shipped in multiple parcels, but we do not add additional fees to your order if we ship in multiple parcels.

Be advised that some items cannot be exported due to the manufacturer or government restrictions. In these instances, you will be provided an on-screen notice if you attempt to put an item in your shopping cart or check out an order containing items that we cannot ship you.

We also reserve the right to block certain products from being shipped outside the USA.

Return Policy & Instructions


Easy 30-Day Return Policy

If you are dissatisfied with your purchase for any reason, you may return it to TESLONG within 30 days of the purchase date, subject to the conditions and exclusions listed below.

If your original item included free items, you must return all associated items for a full refund; the retail value of any free items you keep will be deducted from your reimbursement total.

Please note that original shipping fees are non-refundable. However, we will cover the return shipping fees for any returned orders. The cost of the initial shipping will be deducted from your refund.

You may initiate a return or exchange online, by phone, or via Live Chat.