Disclaimer: All shipments (including warranty replacements) are subject to 24hrs processing time.
Any & all orders placed after 8AM PST will NOT ship until the next business day.
Shipping Locations: We proudly ship to all countries, except for the following:
Russia, Iran, Sudan, Cuba, Syria, North Korea and Uganda.
| Location: | Shipping Warehouse: | Expected Shipping Time: |
| USA | US Warehouse | Up to 7 Business Days |
| International/Overseas | US or China Warehouse | Up to 30 Business Days |
Shipping Options:
Expedited Shipping |
Free Standard Shipping |
Low-Cost Shipping |
|
Expedited Shipping to the contiguous |
Most orders over $149 qualify for Free Most orders over $299 qualify for Free |
If your order doesn't qualify for free shipping, |
| 1-3 Business Days | 1-7 Business Days | 1-14 Business Days |
|
Orders placed after 12 pm will ship the |
Orders placed after 12 pm will ship the |
Orders placed after 12 pm will ship the next business day (excluding holidays). |
Shipping Costs:
Shipping costs are calculated by accounting for multiple factors, including price, weight, shipping distance, etc.
Customers are responsible for all customs fees & costs.
Customers may utilize the Shipping Calculator Tool via our Teslong website (Cart section) to estimate shipping options & costs.
All domestic (US) orders over $149 qualify for free standard shipping!
United States
We ship nationwide across the contiguous (lower 48) states, as well as Alaska, Hawaii, Puerto Rico, and other US territories.
International
Please be advised that customers are responsible for all customs fees & costs.
We ship most international packages via UPS, Fedex, or DHL. All associated shipping fees are calculated on a combined basis of weight, value (for insurance purposes), and the final destination. Some orders may be shipped in multiple parcels, but we do not add additional fees to your order if we ship in multiple parcels.
Be advised that some items cannot be exported due to the manufacturer or government restrictions. In these instances, you will be provided an on-screen notice if you attempt to put an item in your shopping cart or check out an order containing items that we cannot ship you.
We also reserve the right to block certain products from being shipped outside the USA.
Return Policy & Instructions
Easy 30-Day Return Policy
If you are dissatisfied with your purchase for any reason, you may return it to TESLONG within 30 days of the purchase date, subject to the conditions and exclusions listed below.
If your original item included free items, you must return all associated items for a full refund; the retail value of any free items you keep will be deducted from your reimbursement total.
Please note that original shipping fees are non-refundable. However, we will cover the return shipping fees for any returned orders. The cost of the initial shipping will be deducted from your refund.
You may initiate a return or exchange online, by phone, or via Live Chat.