Please be advised that our warranty policy only covers malfunctions/defects from the manufacturer, not from physical damage, etc. Also, all warranty claims are subject to review/approval before a replacement can be issued.
Warranty Period: For most products, the warranty period lasts for a duration of 12-months,
starting from the date of delivery to the customer.
- Purchase Site (ex: Teslong, Amazon, eBay & 3rd-party sellers, etc.)
- Order Number
- Proof of Purchase (including Date of Purchase)
- Model of Product (include Camera info, if necessary)
- First & Last Name
- Phone Number
- Email Address
- Shipping Address
- Photo/Video of Purported Issue/Damage
Shipping Duration: [ Domestic (US) shipments ] 3-5 business days
[ International shipments ] Up to 30 business days, due to longer
transit times & processing through international shipping customs.
Disclaimer: Warranty replacements are subject to 24hrs processing time, as are all
shipments. Any & all orders placed after 12pm will NOT ship until the next business day.